Refund policy

Because we want you to feel as beautiful and confident as you are.

At Sundus Regalia, every garment is crafted with love, care, and intention. We understand that sometimes, something may not feel quite right — and that’s okay. Our return and refund policy is designed with fairness and simplicity, so you always feel safe shopping with us.

Returns

We accept returns within 7 days of delivery.
Items must be unused, unwashed, and in their original packaging with all tags attached.
Customized or made-to-order items are non-returnable unless received damaged or defective.
To request a return, please email us at [your email] with your order number, reason for return, and relevant photos (if applicable).

Note: Return shipping is the responsibility of the customer unless the product is incorrect or damaged.

Refunds

Once your return is received and inspected:

You’ll be notified via email
If approved, your refund will be issued in one of the following ways:

🧾 Option 1: Store Credit (default)

You will receive a credit voucher of equal value, valid for 6 months.
This helps support our small, purpose-driven studio and encourages conscious shopping.
Store credits can be used on any future order, sitewide.

💳 Option 2: Original Payment Method

For prepaid orders: Refund to your original method (7–10 business days).
For COD orders: Refund via UPI or bank transfer (please share your details during request).

If you'd prefer a refund instead of store credit, simply let us know when initiating your return.

Shipping charges (if any) are non-refundable.

Exchanges

We currently do not offer direct exchanges. If you'd like a different size or item, please return the product and place a new order.

Non-Returnable Items

Hijabs, innerwear, or other hygiene-sensitive products
Customized or stitched pieces
Items bought during a sale, clearance, or promotional offer (unless damaged).

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please notify us within 48 hours of delivery. Kindly include clear unboxing photos or videos when contacting us.

Our Promise

We are a small, purpose-driven brand, and we deeply value the trust you place in us. If something goes wrong, we will always do our best to make it right — with integrity, empathy, and grace.